Shipping & Returns

Shipping

  • We provide FREE SHIPPING for all orders of £350 worldwide. 
  • This is a U.K. webstore. We ship orders from the UK. 
  • We cannot cover customs and duties to the rest of the world. Please read guidelines below. 

USISI SISTER understands that often quick delivery is needed, which is why we ship DHL Express for all orders. All delivery timeframes provided are for your guidance and apply to working days only (excluding Bank Holidays). Whilst we try our best to get your order to you in the specified time, occasionally some things are beyond our control. If there is a delay in receiving your order, please contact us via email at info@usisi-sister.com and we will endeavour to resolve with the courier as quickly as possible.

Orders are shipped via DHL express in USISI SISTER branded sustainable packing.

A tracking number will be emailed to the customer once the order has shipped. We do not refund shipping costs for customers that reject their packages upon arrival into their shipping country. 

At this time we unfortunately do not ship to Russia or to PO Boxes.  

If you have any questions about shipping, please contact info@usisi-sister.com or refer to our Terms and Conditions.

Shipping time estimates

Orders will be despatched next working day and shipped via DHL express.

UK:  Next working day
EUROPE: 2-3 business days
USA: 3-4 business days
REST OF THE WORLD: 3-4 business days

Please note, DHL do NOT ship on weekends.

Shipping Costs

For orders under £250, shipping costs are as follows:

UK:  Free
EUROPE: £27.00
USA: £22.00
REST OF THE WORLD: £27.00

Taxes and Duties

UK:  No duties or taxes to be paid
EUROPE: Any local taxes and duties to be paid by the customer
USA: Any local taxes and duties to be paid by the customer
REST OF THE WORLD: Any local taxes and duties to be paid by the customer.

International orders may be subject to import taxes or customs fees. Customs duties or taxes are not payable by Usisi Sister payment is the sole responsibility of the customer. Usisi Sister has no insight into these fees and cannot estimate the costs at the time of order placement. Prior to placing your order please check with your local customs authority on any customs duties or taxes that are payable by you – note that regulations and guidelines differ by country.

If you refuse a shipment from Usisi Sister you are responsible for the original shipping charges, any import fees that may have incurred on the package, as well as the cost of returning your order parcel to Usisi Sister. This amount will be deducted from your order refund once the shipment has been received back.

Returns

Although we hope that your order delights you, if you are not totally satisfied with your items, we will offer a full return policy within 14 days.

Unfortunately, we do NOT do free returns at this point in time. 

Please email us at info@usisi-sister.com and we will send you instructions for your return. 

To be eligible for a return, your item must be unworn, in exactly the same condition that you received it. It must also be returned in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will let you know whether your refund has been approved or not. If it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Depending on where you live, the time it may take for your replacement or exchange may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please check the Terms and Conditions for further information or send questions to info@usisi-sister.com.

Exchanges

If you would like to exchange and item, you must first return the original item, and place the new order. We will refund you for the original item in accordance with our usual returns policy.

Free Shipping Promotion

Standard terms and conditions still apply during any free shipping promotion. 

Any free shipping promotions are subject to USISI SISTERS's right to do the following at any time: (i) cancel the promotion, (ii) cancel or refuse any individual's right to benefit from it and (iii) amend the terms and conditions of the promotion.

This promotion is valid in conjunction with other offers and can be used more than once. The promotion is not transferable or redeemable for cash or credit towards any purchase or alternative shipping option such as express shipping. It is valid only on USISI’s web-stores or on orders placed via phone to USISI’s web-store.

Free shipping promotions are with our standard shipping services. USISI SISTER do not guarantee or are responsible for standard shipping times.

Sale

No other discount codes can be used in conjunction with the sale.