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Shipping & Returns

 

Shipping

  • We provide FREE SHIPPING for all orders of £250 worldwide. 
  • This is a U.K. webstore. We ship orders from the UK, however all customs and duties paid by US to the European Union. 

USISI SISTER understands that often quick delivery is needed, which is why we provide Express as well as Standard delivery options. All delivery timeframes provided are for your guidance and apply to working days only (excluding Bank Holidays). Whilst we try our best to get your order to you in the specified time, occasionally some things are beyond our control. If there is a delay in receiving your order, please contact us via email at info@usisi-sister.com and we will endeavour to resolve with the courier as quickly as possible.

For Next Business Day in the U.K., you must order by midday GMT/BST Mon - Fri (excluding Bank Holidays) to be dispatched that day.

For Saturday Delivery in the U.K., you must order by 1 p.m. GMT/BST Mon - Fri to (excluding Bank Holidays) be dispatched that day.

For Express Shipping, please email us at info@usisi-sister.com

For Global Express service for the rest of the world, orders placed at any time will be received within 7-10 days (Please note that our goods are shipped duties unpaid, which means the receiver of the good will be liable to pay customs and duties taxes upon arrival except to the EU).

A tracking number will be emailed to the customer once the order has shipped. Customs and duty fees not included, we do not refund shipping costs for customers that reject their packages upon arrival.

Orders are shipped in USISI SISTER branded boxes

If you have any questions about shipping, please contact info@usisi-sister.com or refer to our Terms and Conditions.

 

Returns

If you are not completely satisfied please email us at info@usisi-sister.com and we will send you instructions for your return. Your return must be within 14 days for refunds or exchanges. 

To be eligible for a return, your item must be unworn, in exactly the same condition that you received it. It must also be returned in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will let you know whether your refund has been approved or not. If it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Unfortunately, we don't do free returns at this point in time. Depending on where you live, the time it may take for your replacement or exchange may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please check the Terms and Conditions for further information or send questions to info@usisi-sister.com.

 

Free Shipping Promotion

Standard terms and conditions still apply during any free shipping promotion. 

Any free shipping promotions are subject to USISI SISTERS's right to do the following at any time: (i) cancel the promotion, (ii) cancel or refuse any individual's right to benefit from it and (iii) amend the terms and conditions of the promotion.

This promotion is valid in conjunction with other offers and can be used more than once. The promotion is not transferable or redeemable for cash or credit towards any purchase or alternative shipping option such as express shipping. It is valid only on USISI’s web-stores or on orders placed via phone to USISI’s web-store.

Free shipping promotions are with our standard shipping services. USISI SISTER do not guarantee or are responsible for standard shipping times.

Sale

No other discount codes can be used in conjunction with the sale.